Frequently Asked Questions
Everything you need to know about shopping with The Boeing Store.
How long will it take to receive my order?
Standard domestic orders typically arrive within 5-7 business days. International shipping times vary by destination and selected shipping method at checkout.
What is your return policy for collectibles and apparel?
We accept returns on most items within 30 days of purchase, provided they are in original, unused condition with all packaging intact. Please note that custom-made or personalized items are final sale.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Please be aware that customers are responsible for any local customs duties, taxes, or import fees incurred upon delivery.
How can I track my shipment?
Once your order has been processed and shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website.
Are the model airplanes pre-assembled?
Product assembly varies by model type. Our 'Snap-Fit' models require simple assembly without glue, while our die-cast and museum-grade replicas typically arrive fully assembled.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.